Comments on: Primus TalkBroadband sucks http://ertw.com/blog/2006/01/09/primus-talkbroadband-sucks/ Just another WordPress weblog Mon, 16 Apr 2012 13:37:26 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: James McNeil http://ertw.com/blog/2006/01/09/primus-talkbroadband-sucks/comment-page-2/#comment-105352 James McNeil Tue, 30 Nov 2010 23:47:26 +0000 http://ertw.com/blog2/?p=139#comment-105352 Hi there I have been with Primus for a few months, Took almost a month to get the line installed and took a treat of a call to ofcom to get things going, was promised because of the wait that the installation charge would be waved, never happened, the services like caller display and such like have never been switched on, any phone call you make to their customer services/complaints you'd better learn to speak indian because they are so poorly trained they struggle to pick up what your saying. My advice, fallow the advice of Sean here and avoid them like the plauge Hi there

I have been with Primus for a few months, Took almost a month to get the line installed and took a treat of a call to ofcom to get things going, was promised because of the wait that the installation charge would be waved, never happened, the services like caller display and such like have never been switched on, any phone call you make to their customer services/complaints you’d better learn to speak indian because they are so poorly trained they struggle to pick up what your saying.

My advice, fallow the advice of Sean here and avoid them like the plauge

]]> By: AL http://ertw.com/blog/2006/01/09/primus-talkbroadband-sucks/comment-page-2/#comment-105317 AL Sun, 14 Nov 2010 14:37:58 +0000 http://ertw.com/blog2/?p=139#comment-105317 I was a rogers landline customer and rogers has sold their lines to Primus. The lines were suppossed to be transferred and Friday- it is Sunday Mornign and we still do not have a phone service. You are absolutely right about the customer service"less" attitude that primus has. On a critical move like this they still have their technical support work MON -FRI during business hours. If you call them they absolutely offer their half harted empty "sorry" but offer no solution or have no clue what they are doing. It is all pretexted and all you keep on doing is being transffered from one department to the other and having to repeat your name and details over and over. I am just waiting for my phone to be connected and will be transferring to another service immediately. I would recommend anyone using primus to swithch to another carrier before you have to deal with the wrath of their customer service. I was a rogers landline customer and rogers has sold their lines to Primus. The lines were suppossed to be transferred and Friday- it is Sunday Mornign and we still do not have a phone service. You are absolutely right about the customer service”less” attitude that primus has. On a critical move like this they still have their technical support work MON -FRI during business hours. If you call them they absolutely offer their half harted empty “sorry” but offer no solution or have no clue what they are doing. It is all pretexted and all you keep on doing is being transffered from one department to the other and having to repeat your name and details over and over. I am just waiting for my phone to be connected and will be transferring to another service immediately. I would recommend anyone using primus to swithch to another carrier before you have to deal with the wrath of their customer service.

]]> By: JO http://ertw.com/blog/2006/01/09/primus-talkbroadband-sucks/comment-page-2/#comment-104992 JO Thu, 26 Aug 2010 15:52:05 +0000 http://ertw.com/blog2/?p=139#comment-104992 I have tried calling to complain, I have tried emailing to complain, I have waited for them to call back after I have complained. My contact has been ignored three times. A vile, crap company who just want your money. B.T. might be more expensive but I would rather pay extra than deal with this bunch EVER again! I have tried calling to complain, I have tried emailing to complain, I have waited for them to call back after I have complained. My contact has been ignored three times. A vile, crap company who just want your money. B.T. might be more expensive but I would rather pay extra than deal with this bunch EVER again!

]]> By: Primushell http://ertw.com/blog/2006/01/09/primus-talkbroadband-sucks/comment-page-2/#comment-104567 Primushell Sat, 24 Apr 2010 05:55:52 +0000 http://ertw.com/blog2/?p=139#comment-104567 This phone company is a horrible despicable vile obnoxious US company that should be avoided at all cost. They will scam you for fees and charges whenever and wherever possible. I had to cancel my home phone service from Bell just to get these horrible horrible people out of my life. Never ever get hooked up with this company - that's my advice. Anyone who says they're surprized by all the complaints must be from their PR department! This phone company is a horrible despicable vile obnoxious US company that should be avoided at all cost. They will scam you for fees and charges whenever and wherever possible. I had to cancel my home phone service from Bell just to get these horrible horrible people out of my life. Never ever get hooked up with this company – that’s my advice. Anyone who says they’re surprized by all the complaints must be from their PR department!

]]> By: Tired-o-primus http://ertw.com/blog/2006/01/09/primus-talkbroadband-sucks/comment-page-2/#comment-104472 Tired-o-primus Thu, 25 Mar 2010 02:14:01 +0000 http://ertw.com/blog2/?p=139#comment-104472 Here's a horror story for you... I was unknowingly signed up for PRIMUS long distance as a result of my credit card's long distance plan getting deep-6'ed. Seems Visa Aerogold fed them my account number somehow. No agreement to switch, I'd already made arrangements with Rogers, and here I find myself with a PRIMUS account. And they've got my credit card number, so they're dinging my credit card. So... call PRIMUS to get the account cancelled, and I get a nice letter welcoming me to the PRIMUS family. I call customer support, and I get a nasty prick telling me I have no business calling them. I call the credit card company and am told I have to get a letter from PRIMUS before they'll cancel the automatic billing. Not only will PRIMUS even issue a letter confirming the account is closed, they won't even issue a letter instructing the credit card to reject the charges. Step 1... cancelled the credit card (VISA Aerogold) for not being any more supporttive for my $100/year fee. Step 2... contacted the BBB and they're treating them with about the same amount of impunity, but it is going somewhere. Especially once I mention I have no signed agreement with them. Step 3... (thanks for the suggestion)... am gonna hit the CRTC up for some help. Here’s a horror story for you…

I was unknowingly signed up for PRIMUS long distance as a result of my credit card’s long distance plan getting deep-6′ed. Seems Visa Aerogold fed them my account number somehow.

No agreement to switch, I’d already made arrangements with Rogers, and here I find myself with a PRIMUS account. And they’ve got my credit card number, so they’re dinging my credit card.

So… call PRIMUS to get the account cancelled, and I get a nice letter welcoming me to the PRIMUS family.

I call customer support, and I get a nasty prick telling me I have no business calling them.

I call the credit card company and am told I have to get a letter from PRIMUS before they’ll cancel the automatic billing.

Not only will PRIMUS even issue a letter confirming the account is closed, they won’t even issue a letter instructing the credit card to reject the charges.

Step 1… cancelled the credit card (VISA Aerogold) for not being any more supporttive for my $100/year fee.

Step 2… contacted the BBB and they’re treating them with about the same amount of impunity, but it is going somewhere. Especially once I mention I have no signed agreement with them.

Step 3… (thanks for the suggestion)… am gonna hit the CRTC up for some help.

]]> By: Kelly http://ertw.com/blog/2006/01/09/primus-talkbroadband-sucks/comment-page-2/#comment-104349 Kelly Thu, 11 Feb 2010 22:57:32 +0000 http://ertw.com/blog2/?p=139#comment-104349 I've had Primus since early 2005 and have only ever had 1 problem the whole time. When I did have a problem, I had great service and a $10/month discount for 3 months because of it. I signed when they were pretty new and still have N. America unlimited for under $22/month. Telus and Shaw can't even come close to it. I'm surprised by all the complaints... I’ve had Primus since early 2005 and have only ever had 1 problem the whole time. When I did have a problem, I had great service and a $10/month discount for 3 months because of it. I signed when they were pretty new and still have N. America unlimited for under $22/month. Telus and Shaw can’t even come close to it. I’m surprised by all the complaints…

]]> By: Shelly http://ertw.com/blog/2006/01/09/primus-talkbroadband-sucks/comment-page-2/#comment-103955 Shelly Tue, 08 Sep 2009 01:11:54 +0000 http://ertw.com/blog2/?p=139#comment-103955 Wow, Im glad I am not the only who thinks Primus sucks!! Signed up for the triple bundle package. My first 3 bills were double what they should be because they signed me up for the wrong services. And yes it took them 3 months to fix it. They initially couldn't get a signal out of Toronto to me in Windsor so it took them 3 weeks to put it through bell. Which I warned of in the first place and they didn't listen to me. They gave me the phone number which didn't work, so I used a temporary one for 3 days. When my husband and I moved to a different home, they showed up not announced to hook up our phone. Which I was glad I was home at the time. They said they were having a problem and couldn't do it that day. So after they left I checked the phone and it was working just fine. I called to let them know. So about a week later, I get a call from Primus telling me that I have to set up an appointment to have my phone hooked up. So clearly they never put in their computer that my service was working. At one point for about a week, my phone didn't work at all. It made a fax noise when you would pick it up. The technicians claimed it was a signal problem. Of which fixed itself I guess. Their customer service is a joke. They put you on hold for a half hour to get the answer to the most simple question ever. I called and asked one time when my bill due date was. They put me on hold for 20 minutes. Is that but not the most simple question? Unbelievable this company!! Wow, Im glad I am not the only who thinks Primus sucks!! Signed up for the triple bundle package. My first 3 bills were double what they should be because they signed me up for the wrong services. And yes it took them 3 months to fix it. They initially couldn’t get a signal out of Toronto to me in Windsor so it took them 3 weeks to put it through bell. Which I warned of in the first place and they didn’t listen to me. They gave me the phone number which didn’t work, so I used a temporary one for 3 days. When my husband and I moved to a different home, they showed up not announced to hook up our phone. Which I was glad I was home at the time. They said they were having a problem and couldn’t do it that day. So after they left I checked the phone and it was working just fine. I called to let them know. So about a week later, I get a call from Primus telling me that I have to set up an appointment to have my phone hooked up. So clearly they never put in their computer that my service was working. At one point for about a week, my phone didn’t work at all. It made a fax noise when you would pick it up. The technicians claimed it was a signal problem. Of which fixed itself I guess. Their customer service is a joke. They put you on hold for a half hour to get the answer to the most simple question ever. I called and asked one time when my bill due date was. They put me on hold for 20 minutes. Is that but not the most simple question? Unbelievable this company!!

]]> By: Fred http://ertw.com/blog/2006/01/09/primus-talkbroadband-sucks/comment-page-2/#comment-103950 Fred Fri, 04 Sep 2009 15:42:50 +0000 http://ertw.com/blog2/?p=139#comment-103950 I agree, Primus sucks. I managed to cancel before service -- I don't have any phone service here yet, and they confirmed that a technician would be here for a certain date (which I had arranged to be off work -- this is after two weeks, which seems like a very long time), and then called back and confirmed for a date four days later. I said this was unacceptable since they had already confirmed for the earlier date, and they wouldn't do anything about it. A supervisor said he would call me back within 10 minutes, but he never did. So then, after cancelling my service, I got a call saying "we can't cancel your order." I tried to get them to explain to me what that meant given that I do not yet have any phone or internet service at my house -- what is there to cancel? And since I have not yet any service from them, it should be a simple matter to cancel it with them and returned their unopened DSL package. But apparently not. So I talked to three different people -- telling them I did not yet have service with them and I was not going to let the technician in if there were to be one, so my service was not yet started, so cancel it. Eventually got to someone who weakened his position, told me I wouldn't get a bill (a bill? for what?) and told me what I think the crux of the matter is -- I have already been assigned a phone number with some sort of central bank with that carrier (Primus) and any subsequent phone service would have to know that. Fine. Terrible customer service and lots of wasted time -- and some pretty belligerent support people. I'm glad I got out of it before it started. --Fred I agree, Primus sucks. I managed to cancel before service — I don’t have any phone service here yet, and they confirmed that a technician would be here for a certain date (which I had arranged to be off work — this is after two weeks, which seems like a very long time), and then called back and confirmed for a date four days later. I said this was unacceptable since they had already confirmed for the earlier date, and they wouldn’t do anything about it. A supervisor said he would call me back within 10 minutes, but he never did.

So then, after cancelling my service, I got a call saying “we can’t cancel your order.” I tried to get them to explain to me what that meant given that I do not yet have any phone or internet service at my house — what is there to cancel? And since I have not yet any service from them, it should be a simple matter to cancel it with them and returned their unopened DSL package. But apparently not. So I talked to three different people — telling them I did not yet have service with them and I was not going to let the technician in if there were to be one, so my service was not yet started, so cancel it. Eventually got to someone who weakened his position, told me I wouldn’t get a bill (a bill? for what?) and told me what I think the crux of the matter is — I have already been assigned a phone number with some sort of central bank with that carrier (Primus) and any subsequent phone service would have to know that. Fine.

Terrible customer service and lots of wasted time — and some pretty belligerent support people. I’m glad I got out of it before it started.

–Fred

]]> By: Dave http://ertw.com/blog/2006/01/09/primus-talkbroadband-sucks/comment-page-2/#comment-103888 Dave Wed, 05 Aug 2009 02:11:49 +0000 http://ertw.com/blog2/?p=139#comment-103888 We had Primus for our phone service for some time and we are now quiting them due to a billing issue when we moved. The cust. support was rude and refused twice my request to speak to a supervisor. When I finally did speak with a supervisor, I was given the old "what do you want me to do about it" routine. Even after telling him not to put it on me again and, to please come up with a solution, he said it again! I hung up on the guy and will cancel my "service" this week. We had Primus for our phone service for some time and we are now quiting them due to a billing issue when we moved.
The cust. support was rude and refused twice my request to speak to a supervisor. When I finally did speak with a supervisor, I was given the old “what do you want me to do about it” routine. Even after telling him not to put it on me again and, to please come up with a solution, he said it again! I hung up on the guy and will cancel my “service” this week.

]]> By: Al http://ertw.com/blog/2006/01/09/primus-talkbroadband-sucks/comment-page-2/#comment-103776 Al Wed, 17 Jun 2009 00:39:14 +0000 http://ertw.com/blog2/?p=139#comment-103776 My internet connection rarely works. Their tech support is totally useless, customer service is even worse (if that is possible) and my home phone often won't receive incoming calls. How these jokers stay in business boggles the mind. My internet connection rarely works. Their tech support is totally useless, customer service is even worse (if that is possible) and my home phone often won’t receive incoming calls. How these jokers stay in business boggles the mind.

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